⚡ STAGING · dev.rare-binder.com — Solana devnet, no real funds
← 返回
法律

退款政策

最后更新: August 2026

快速摘要
  • All pack purchases are final — we do not offer traditional refunds.
  • Within 72 hours of revealing your card, you may sell it back for approximately ~85% of the card's insured value via the buyback feature.
  • Buyback is instant — USDC is credited to your wallet automatically.
  • After 72 hours, the buyback option expires permanently for that card.

1. All Sales Final

Due to the nature of mystery pack collectibles, all pack purchases are final and non-refundable. Once a pack purchase transaction is submitted to the Solana blockchain, it cannot be cancelled, reversed, or refunded.

This policy exists because:

  • Pack contents are revealed in real time and are immediately known to the buyer upon opening;
  • The underlying physical card is allocated to your NFT at the moment of purchase;
  • On-chain transactions are immutable and cannot be reversed by Rare Binder or any third party.

By purchasing a pack, you explicitly acknowledge and agree to this all-sales-final policy.

2. The 72-Hour Buyback Option

To protect buyers who are unsatisfied with their pull, Rare Binder offers a 72-hour buyback guarantee. This is our primary customer protection mechanism and functions as follows:

2.1 Eligibility

You are eligible for buyback if:

  • You opened the pack and revealed a card within the Rare Binder platform;
  • You still hold the NFT in the same wallet that opened the pack;
  • The 72-hour window from the pack-reveal timestamp has not yet elapsed;
  • The NFT has not been transferred, listed for sale, or involved in another marketplace transaction.

2.2 Buyback Value

The buyback price is approximately 85% of the card's insured value, as set by Rare Binder based on current market data and PSA/CGC population reports. The exact buyback amount is displayed in your Collection view and on the machine result screen.

Buyback prices are set at the time of pack reveal and do not change during the 72-hour window, regardless of market fluctuations.

2.3 How to Use Buyback

  1. Navigate to My Collection;
  2. Find the card you wish to sell back (eligible cards will show a "Sell Back" button with the USDC amount);
  3. Click Sell Back and approve the transaction in your wallet;
  4. USDC is automatically credited to your wallet upon on-chain confirmation (typically within seconds).

2.4 Buyback Timing

The 72-hour window begins at the moment the pack is revealed (i.e., when the card is minted to your wallet), not at the time of pack purchase. The timer is enforced on-chain via the smart contract and cannot be extended under any circumstances.

3. Options After Keeping a Card

If you choose not to use the buyback option, or after the 72-hour window has expired, you have several options for your card:

  • List on Marketplace. List your card NFT for sale on the Rare Binder marketplace. Set your own price and receive USDC directly when a buyer purchases it.
  • Hold. Keep your card NFT in your wallet as a long-term collectible. The underlying physical card remains in secure, insured storage in the PSA Vault.
  • Transfer. Transfer your card NFT to any compatible Solana wallet. The new holder assumes all rights associated with the NFT.
  • Physical Redemption (coming soon). In the future, you will be able to redeem your NFT for the physical card slab, delivered to your door. This feature is under development.

4. Errors and Technical Issues

In the rare event of a technical error during pack opening (e.g., a transaction that fails after payment is deducted, or a card that fails to mint), please contact us immediately at support@rare-binder.com with your wallet address and transaction signature.

We will investigate all reported technical errors and, where a genuine error occurred on our side, will make the affected user whole through a replacement pack, replacement card, or USDC credit at our discretion.

Errors caused by user action — such as cancelling a transaction mid-flow, insufficient SOL for fees, or network timeouts on the user's connection — are not eligible for remediation.

5. Marketplace Transactions

Secondary marketplace sales between users are peer-to-peer and final. Once a marketplace transaction is confirmed on-chain:

  • The NFT transfers irrevocably to the buyer's wallet;
  • USDC transfers irrevocably to the seller's wallet (minus any applicable fees);
  • Rare Binder cannot reverse marketplace transactions.

Before purchasing on the secondary market, verify the card details, cert number, and grade carefully. Marketplace purchases do not include a buyback option.

6. Dispute Resolution

If you believe you have experienced an error or have a dispute regarding a transaction, please contact our support team within 14 days of the transaction:

Rare Binder Support
Please include your wallet address, transaction signature (from Solana explorer), and a brief description of the issue.

We aim to respond to all support requests within 2 business days.

7. Changes to This Policy

We may update this Returns & Refunds Policy from time to time. Changes will be effective upon posting to this page. The "Last revised" date will be updated accordingly. Continued use of the Service after any changes constitutes your acceptance of the revised policy.